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Dunzo Case Study
Project Overview
About the product: An application-based hyperlocal shipping system. It caters to ease of getting the product right on time. It allows its users to send packages anywhere across the city. Used to pick up & drop off laundry, get forgotten keys, send lunch boxes from home to office, send or collect items for repair or deliver documents or parcels to clients.
My Role: UX/UI Designer
Duration : 4 weeks
Tools : Pen & Paper, Figma, Skype.
Summary: I took upon this task to research for Dunzo app and to find and solve any problem at hand. I also tried to engage with user needs in their day to day life, after due diligence and a lot of primary as well as secondary research finding where clear that people have hard time to use Dunzo while performing few tasks.
The Findings:
1. Users were not able to add items while opting to repeat orders.
2. No option for log out.
3. The account setting page is blank. (Potential Bug)
4. Unable to use reorder functionality if only 1 item is out of stock.
5. No option for scheduling in advance for repetitive orders.
Recommendation:
1. “Add items” button and moving the order to cart can make reordering more accessible.
2. Include a logout button (the same is present on the desktop version)
3. This page is not needed as everything is already available separately.
4. Allow available items to move in the cart so the user has freedom to order easily
5. A new feature for ordering same orders could be an approach.
For a detailed review,
please refer to this document
Redesigning reorder functionality
Prototype Link: https://www.figma.com/proto/ou6jQ5mXLZiNWxJlbTaeqG/Untitled?node-id=2%3A13&scaling=scale-down&page-id=0%3A1&starting-point-node-id=2%3A13
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"Add items" button is added to confirm order page to add a few items from the same store.
Users will be able to browse the store and can add extra items in the cart
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As soon as the user adds any extra items whole order will move to the cart.
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